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Our Complaints Procedure
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| • It is our intention to provide you with a high level of customer service at all times. If there are occasions when we do not meet your standards please contact our managing director, either verbally or in writing who will take details of your concerns.
• We will acknowledge in writing advising you of who is dealing with your concerns and attempt to address your concerns within 5 working days.
• If our investigation takes longer we will provide a full response within 40 working days or explain our position and provide timescales for a full response.
• As we are regulated by the Financial Services Authority, should you fail to be satisfied with our final response you will then have access to the Financial Ombudsman Service. They can be contacted at: South Quay Plaza
183 Marsh Wall
London
E14 9SR
Phone: 0845 080 1800
• If your complaint concerns the policy or the insurer's service, action or decision you can find their complaints procedure in their Insurance Policy. |
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